How We Handle
Your Information

1. About This Policy

This website is operated by eBac Water
(“we,” “us,” “our”). This policy applies to
information we collect through this site,
including when you browse, place an
order, or contact us.

2. Information We Collect

Information You Provide

• Contact details such as your name,
  email address, and shipping address.
• Order details such as products
  purchased, quantities, and order
  numbers.
• Form responses from Contact &
  Support or Wholesale & Bulk request
  forms (for example, organization name,
  approximate volume, and timing notes).
• Messages you send us when you
  contact support.

Information Collected Automatically

• Basic technical information such as
  your IP address, browser type, and
  device type.
• Usage data, like which pages you
  visit and how you navigate the site.
• Cookie-related data, where used,
  to help the site function and
  understand aggregate usage.

We mainly use this information in
aggregated or anonymized form to
improve how the site works and to
help keep it secure.

3. Payment Processing

When you make a purchase, payments are
handled through a secure, third-party
payment processor. Your card details are
transmitted over encrypted connections
directly to that processor. We do not store
full card numbers on our servers.

We receive limited payment-related
information from the processor (for
example, confirmation that a payment
was successful) so we can fulfill your
order and maintain records.

4. What We Do With
The Information

• Process and fulfill orders, including
  shipping and confirmations.
• Respond to questions and support
  requests.
• Maintain records for accounting,
  auditing, and compliance.
• Improve our website, content, and
  user experience.
• Monitor for fraud, abuse, or security
  issues.

We do not sell your personal information
or customer lists.

5. Who We Share It With

We share information only when it’s
needed to run the business or when
required by law, for example:

• Carriers, such as UPS or USPS,
  to deliver your order.
• Payment processors, to complete
  transactions securely.
• Service providers, such as website
  hosting or IT/security providers.
• Authorities, if we are required to comply
  with applicable laws or legal requests.

These third parties are only given the
information needed to perform their
services and are expected to protect it.

7. How Long We Keep Information

We keep personal information for as long
as it is reasonably needed for the purposes
described in this policy—for example, to:

• Complete and support your orders.
• Maintain accurate records.
• Meet legal, tax, or regulatory
  requirements.

After that, we may delete it or keep it in
de-identified form.

8. Your Options and Preferences

• You can choose not to submit forms;
  some features (like placing orders or
  getting support) may require certain
  details to function.
• You can update or correct basic
  information by contacting us if
  something is inaccurate.
• You can unsubscribe from any
  marketing emails we may send in the
  future by using the link in those emails
  or by contacting us directly.

If you have specific questions about your
information, you can reach out using the
contact details below.

9. How We Protect
Your Information

We use reasonable technical and
organizational measures to help protect
personal information, including encrypting
payment traffic to our processors and
limiting access to data to people who
need it to do their jobs.

However, no website or internet
transmission can be guaranteed to be
completely secure, so you should always
take care when sharing information online.

10. Minors

This site is not directed to children under
13, and we do not knowingly collect
personal information from children under
13. If you believe a child has provided us
with personal information, please contact
us so we can review and address
the situation.

11. Updates To This Policy

We may update this page from time to
time. When we do, we will revise the “Last
updated” date on this page. Your continued
use of the site after changes are posted
means you accept the updated policy.