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Legal

Terms & Conditions

These Terms apply to all
purchases and use of our services.

By ordering or browsing
you acknowledge and accept them.

Last updated: Jan 15, 2026

Who We Are

This website is operated by eBac Water
(“we,” “us,” “our”). We offer sterile
bacteriostatic water for research use only,
sold and shipped through this site.

Using Our Site

  • You agree to use this site only for
    lawful purposes.
  • You are responsible for keeping your
    account details (if any) accurate and
    secure.
  • We may update, suspend, or
    discontinue parts of the site at any
    time.

Research Use Only

Our product is labeled and sold
for research use only. It is not labeled for
human or veterinary injection or self-use.
We do not provide medical, dosing, or
treatment advice, and nothing on this site
should be taken as medical guidance.

Placing Orders

  • Prices and availability may change
    without notice.
  • An order is considered accepted once
    payment is processed and we send an
    order confirmation.
  • If we cannot fulfill an order (for example,
    due to error or lack of stock), we may
    cancel it and issue a refund.
  • Payments are handled through a secure,
    third-party payment processor. Your
    card details are transmitted over
    encrypted connections directly to that
    processor, and we do not store full card
    numbers on our servers.

Shipping and Changes

  • Shipping methods, timing, and
    limitations are described on our
    Shipping & Returns page.
  • We begin processing shortly after
    payment. Once an order is in
    progress, it usually cannot be
    changed or canceled.

No Physical Returns

  • Due to the nature of the product, we
    do not accept physical returns of any
    kind—opened or unopened.
  • Issues such as damage, loss, or
    incorrect items are handled through
    review and, when appropriate,
    replacement or credit as explained on
    the Shipping & Returns page.

Product Information and COAs

  • We aim to keep product details, lot
    information, and Certificates of Analysis
    (COAs) accurate and current.
  • However, we do not guarantee that all
    information on the site, including COAs,
    is free from typographical or formatting
    errors.
  • It is your responsibility to review
    documentation and determine suitability
    for your own internal requirements.

No Guarantees Beyond
What is Stated

  • Except as required by law, our products
    and this site are provided “as is” and “as
    available,” without additional warranties
    of any kind.
  • To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from use of the site or our products.
  • Our total liability for any claim related to a purchase is limited to the amount you paid for that specific order.

Links and Third Parties

From time to time, we may share or link to other websites, for example, carrier tracking pages (UPS, USPS) or reference resources. Those sites are run by separate companies, so their content and policies are their own. If you visit them, we recommend reviewing their terms and privacy policies.

Updates To These
Terms & Conditions

We may update these Terms & Conditions from time to time. When we do, we will revise the “Last updated” date on this page. Continued use of the site after changes are posted means you accept the updated terms.

Governing Law

These Terms & Conditions are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles.

Questions about These Terms?

If you have questions about these
Terms & Conditions, you can reach us at info@ebac-water.com or through our Contact & Support page.