Shipping & Returns Information
Shipping & Returns
How eBac Water is sent out,
where we deliver,
and what happens
if there’s an issue with your order.
1. Shipping
Shipping Rates
Shipping costs are calculated at
checkout based on package weight,
destination, and carrier rates.
We use
real-time carrier pricing to provide
the most accurate shipping cost for
each order.
Delivery times vary based on
destination and carrier selection.
Estimated delivery times
are shown
at checkout.
Shipping Costs
Shipping is calculated at checkout.
Wholesale and bulk orders may follow
different shipping terms,
which are
confirmed during order processing.
Our research supply logistics are
optimized to provide the most reliable
rates through USPS and UPS for all
domestic orders.
Dispatch & Delivery
As part of our sterile solution delivery process, once payment is completed,
your purchase is packed by our team
and handed to the carrier. We keep one
product in stock and fulfill from a current
tested lot. We aim to move parcels out
quickly, but timing can vary with
workload and carrier schedules.
Packaging & Carriers
- Orders are shipped in discreet
packaging. - Larger orders may arrive in multiple
packages depending on size and weight. - We ship via UPS or USPS and provide
tracking once your shipment is on its
way.
Service Area
We currently only ship within the United
States.
If your location is not available at checkout,
please contact us to verify whether we can
fulfill your order.
2. Cancellations,
Returns & Replacements
Important: Under our laboratory
shipping policy, and due to the nature
of the product, we do not accept
physical returns of any kind—opened
or unopened. Issues are handled
through review and, when appropriate,
a replacement or credit will be issued.
(Because this is a sterile, lot-controlled
product, cancellations and returns
are very limited.)
Order Changes and Cancellations
We begin processing shortly after
payment. For that reason, once an
order is in progress it usually cannot
be changed or cancelled.
If you notice a mistake (for example, an
incorrect address), contact us immediately
with your order number. If the parcel has
not yet been handed to UPS or USPS, we’ll
do our best to help, but changes can’t be
guaranteed.
Damaged, Missing,
or Incorrect Items
If something arrives broken, leaking,
missing, or different from what you
ordered:
- Contact us as soon as possible.
- Include your order number, photos
of the packaging and product (if
applicable), and a short description
of the issue. - We’ll review and, if warranted under
our policy, arrange an appropriate
replacement or credit.
Refund Eligibility
Because this is a sterile product with
controlled lots and expiration dates,
we do not offer refunds for buyer’s
remorse, ordering the wrong quantity,
or similar reasons. Any adjustments are
considered only for documented damage,
loss, or shipment errors, and are handled
as replacement or credit at our discretion.
3. Delays and
Missing Packages
Slow or Stalled Tracking
Weather, routing changes, and carrier
issues can occasionally slow a shipment.
If tracking shows no movement for several days,
contact us with your order number
and tracking details and we’ll follow
up with UPS or USPS.
Marked “Delivered”
But Not Received
If tracking says “delivered” and the
package isn’t with you:
- Confirm the delivery address on your
order confirmation. - Check with your front desk, mail room,
or receiving department. - If it’s still missing, contact us with your
order number and tracking details.
We’ll help start an investigation with the
carrier and review next steps based on
their findings.
Questions About
a Shipment?
For shipping, packaging, or order
questions, contact us with your
order number, lot code (if available),
and a brief description of the issue.