Shipping & Returns Information
Shipping & Returns
How eBac Water is sent out,
where we deliver,
and what happens
if there’s an issue with your order.
1. Shipping
Shipping Rates
Shipping costs are calculated at
checkout based on package weight,
destination, and carrier rates.
We use
real-time carrier pricing to provide
the most accurate shipping cost for
each order.
Delivery times vary based on
destination and carrier selection.
Estimated delivery times
are shown
at checkout.
Shipping Costs
Shipping is calculated at checkout.
Wholesale and bulk orders may follow
different shipping terms,
which are
confirmed during order processing.
Our shipping and delivery are
optimized to provide the most reliable
rates through USPS and UPS for all
domestic orders.
Dispatch & Delivery
As part of our order delivery process, once payment is completed,
your purchase is packed by our team
and handed to the carrier. We keep one
product in stock and fulfill from a current
tested lot. We aim to move parcels out
quickly, but timing can vary with
workload and carrier schedules.
Packaging & Carriers
- Orders are shipped in discreet
packaging. - Larger orders may arrive in multiple
packages depending on size and weight. - We ship via UPS or USPS and provide
tracking once your shipment is on its
way.
Service Area
- We currently only ship within the
United States. - We do not ship to freight forwarding
companies or freight forwarding
addresses.
Orders placed using a freight forwarder
may be canceled and refunded.
2. Cancellations,
Returns & Replacements
Important: Under our
shipping policy, and due to the nature
of the product, we do not accept
physical returns of any kind—opened
or unopened. Issues are handled
through review and, when appropriate,
a replacement or credit will be issued.
(Because this is a sterile, lot-controlled
product, cancellations and returns
are very limited.)
Order Changes and Cancellations
We begin processing shortly after
payment. For that reason, once an
order is in progress it usually cannot
be changed or cancelled.
If you notice a mistake (for example, an
incorrect address), contact us immediately
with your order number. If the parcel has
not yet been handed to UPS or USPS, we’ll
do our best to help, but changes can’t be
guaranteed.
Damaged, Missing,
or Incorrect Items
If something arrives broken, leaking,
missing, or different from what you
ordered:
- Contact us as soon as possible.
- Include your order number, photos
of the packaging and product (if
applicable), and a short description
of the issue. - We’ll review and, if warranted under
our policy, arrange an appropriate
replacement or credit.
Refund Eligibility
Because this is a sterile product with
controlled lots and expiration dates,
we do not offer refunds for buyer’s
remorse, ordering the wrong quantity,
or similar reasons. Any adjustments are
considered only for documented damage,
loss, or shipment errors, and are handled
as replacement or credit at our discretion.
3. Delays and
Missing Packages
Slow or Stalled Tracking
Weather, routing changes, and carrier
issues can occasionally slow a shipment.
If tracking shows no movement for several days,
contact us with your order number
and tracking details and we’ll follow
up with UPS or USPS.
Marked “Delivered”
But Not Received
If carrier tracking shows that a package
was delivered but you are unable to
locate it:
- Confirm the delivery address on your
order confirmation. - Check the delivery area and, when
applicable, with household members,
neighbors, front desk, mail room, or
receiving department. - Contact the carrier directly to request
delivery verification or open a missing-
package investigation. - Contact us with your order number,
tracking information, and any
information provided by the carrier.
Orders marked as delivered by the carrier
are not automatically eligible for a refund,
credit, or replacement based solely on a
report that the package was not received.
Customers may be required to cooperate
with the carrier’s investigation and obtain
delivery verification before a refund,
credit, or replacement will be considered.
If the carrier confirms that the package
was lost, misdelivered, or delivered to an
address other than the shipping address
provided with the order, please send us
the carrier’s findings and we will review
the matter for an appropriate resolution.
We reserve the right to deny a refund,
credit, or replacement when carrier
tracking confirms delivery and the
customer declines or fails to complete
reasonable delivery-verification
procedures.
Questions About
a Shipment?
For shipping, packaging, or order
questions, contact us with your
order number, lot code (if available),
and a brief description of the issue.